Shipping Policy
This Shipping Policy outlines all terms related to order processing, dispatch, delivery timelines, shipping coverage, customs handling, tracking and delivery exceptions for all orders placed on our website. By placing an order, you acknowledge and accept the terms described within this policy.
Order Processing & Dispatch
Once your payment has been successfully verified and your order is confirmed, our warehouse team will begin processing your purchase. Processing includes inventory verification, quality check, packaging preparation and handover to our shipping carrier. All orders will be dispatched within 1 to 3 business days after confirmation. Processing time does not include weekends. During high-volume promotional periods, processing may experience minor delays, and we will make reasonable efforts to notify customers of extended timelines when applicable.
Delivery Timeframe
After your package leaves our warehouse, the estimated transit time to your delivery address is between 5 and 8 business days. Delivery timelines are estimates and are not guaranteed arrival dates. Transit delays may occasionally occur due to carrier sorting backlogs, local transportation disruptions, weather events, or regional logistics adjustments. We will work with our shipping partners to monitor delayed shipments and provide updates where possible.
Shipping Charges & Customs Responsibilities
We offer worldwide free shipping on every order placed through our website. There are no shipping fees added to your checkout total. In addition, we take full responsibility for all applicable customs duties, import taxes and related administrative fees associated with international delivery. All customs-related costs are covered entirely by us. You will not receive any additional bills, duty requests or import charges upon receiving your package. No extra fees will be passed on to you at any stage of shipment or delivery.
Order Tracking
Once your package has been dispatched, we will send a shipping confirmation email to the email address linked to your order. This confirmation includes a unique tracking link. You can use this tracking link to view real-time shipment status, location updates and delivery progress. Please ensure your email address is entered correctly during checkout to avoid missing tracking notifications. If you cannot locate your tracking email, please reach out to our support team via the Contact page.
Delivery Address & Delivery Issues
You are responsible for entering an accurate, complete delivery address during checkout. We cannot be held responsible for lost or misdelivered packages caused by incorrect addresses provided by the customer. If your package shows delivered status but you have not received it, please first check with neighbors, building management or local parcel drop-off locations. If your package is damaged, lost in transit, or significantly delayed, please submit a support request through our Contact page with your order number and tracking details. Our team will open an investigation with the shipping carrier and provide appropriate support based on the carrier’s findings.
Undeliverable Packages
If a package is returned to us due to an invalid address, refusal of delivery or multiple failed delivery attempts, we will contact you to discuss next steps. Return shipping fees for such cases may apply.